Craig Lordan

Technical writer, UX writer, and content designer with management and team lead experience

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Craig Lordan

Summary

Technical writer, UX writer, and content designer with management and team lead experience, working in cross-functional teams for documentation, user experience design, web site content and applications, and usability.

  • Technical writing and editing, DITA formatting, translation and globalization processes
  • User interface (UI) and content design, content strategy, and information architecture
  • Web site and application design, coding, content, metrics analysis, and search optimization
  • People management, leading teams, mentoring and coaching
  • Developer and software engineering management and Agile development methods
  • Front-end development, CSS, JavaScript and open frameworks
  • Design thinking, user experience (UX) design, and lean UX
  • User research, usability testing, survey creation and reporting
  • Software/application QE/QA testing, accessibility compliance testing, and open source review
  • Web server administration and security compliance
  • Documentation platforms such as Madcap Flare, FrameMaker, and similar tools
  • In-product content/messaging via tools such as WalkMe, Evergage, and Pendo

Experience Highlights

  • Senior Content Designer (present)
    Quick base
  • Principal Technical Writer
    Cadence Design Systems
  • Content, Web and Design Manager
    IBM
  • Technical Writer, Web Content Manager and Team Lead
    IBM
  • Technical Writer
    EDS
  • Technical Writer
    Harper and shuman

Education Highlights

  • B.S. Business Communication
    Bentley college

Samples

Links

  • Content patterns/process
    craiglordan.github.io/patterns/
  • Guided walkthrough examples
    craiglordan.github.io/guided-walkthrough/
  • Prototypes for user testing
    craiglordan.github.io/prototypes/
  • In-product content specs
    craiglordan.github.io/in-product/
  • Help feedback
    craiglordan.github.io/feedback/
  • Help redesign projects
    craiglordan.github.io/redesign/
  • Release notes
    craiglordan.github.io/releasenotes/
  • User guide and API guide content
    craiglordan.github.io/user-guides/
  • Conference presentations
    craiglordan.github.io/speaking/
  • Technical marketing articles
    craiglordan.github.io/technical-marketing/

Contact

Location

United States

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