Craig Lordan
Technical writer, UX writer, and content designer with management and team lead experience
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Summary
Technical writer, UX writer, and content designer with management and team lead experience, working in cross-functional teams for documentation, user experience design, web site content and applications, and usability.
- Technical writing and editing, DITA formatting, translation and globalization processes
- User interface (UI) and content design, content strategy, and information architecture
- Web site and application design, coding, content, metrics analysis, and search optimization
- People management, leading teams, mentoring and coaching
- Developer and software engineering management and Agile development methods
- Front-end development, CSS, JavaScript and open frameworks
- Design thinking, user experience (UX) design, and lean UX
- User research, usability testing, survey creation and reporting
- Software/application QE/QA testing, accessibility compliance testing, and open source review
- Web server administration and security compliance
- Documentation platforms such as Madcap Flare, FrameMaker, and similar tools
- In-product content/messaging via tools such as WalkMe, Evergage, and Pendo
Experience Highlights
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Senior Content Designer (present)
Quick base
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Principal Technical Writer
Cadence Design Systems
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Content, Web and Design Manager
IBM
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Technical Writer, Web Content Manager and Team Lead
IBM
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Technical Writer
EDS
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Technical Writer
Harper and shuman
Education Highlights
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B.S. Business Communication
Bentley college
Samples
Links
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Content patterns/process
craiglordan.github.io/patterns/
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Guided walkthrough examples
craiglordan.github.io/guided-walkthrough/
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Prototypes for user testing
craiglordan.github.io/prototypes/
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In-product content specs
craiglordan.github.io/in-product/
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Help feedback
craiglordan.github.io/feedback/
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Help redesign projects
craiglordan.github.io/redesign/
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Release notes
craiglordan.github.io/releasenotes/
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User guide and API guide content
craiglordan.github.io/user-guides/
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Conference presentations
craiglordan.github.io/speaking/
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Technical marketing articles
craiglordan.github.io/technical-marketing/
